How To Work In Canada As A Customer Service Representative

Canada is projecting that there will be demand for over 60,000 customer service representatives in a few years to come. Meanwhile, a great number of foreign nationals wished to work in Canada as a customer service representative.

Though moving to Canada as a customer service representative isn’t tricky, there are some steps and requirements that you must follow. Now, let’s discuss in detail how to work in Canada as a Customer Service Representative. Scroll down!

1. Obtain The Proper Training For The Job Role

You will need to acquire the proper training and education first before you can start to work in Canada as a customer service representative. Meanwhile, Canadian employers are in search of candidates with previous retail experience and strong communication skills. As a customer service representative in Canada, it’s good if you have a high school diploma, but it’s not required.

However, you must acquire some basic training in customer service as it’ll further prepare you adequately for the job roles. With this, you’ll have the opportunity to work for several companies as they now encourage and support adequate training. Therefore, ensure you register for classes online or at a community college to gain adequate training for the job.

2. Finding The Right Type Of Customer Service Role

There are so many great options to choose from. The next stage of how to work in Canada as a customer service representative is to find a job that best suits you. With the numerous types of customer service jobs available in Canada, you’ll need to take some time to research the other options.

Below, we have compiled some of the top choices for you. Let’s dive in! 

i. Bilingual Customer Service Agent

Customer service agents are highly sought-after in Canada and employers always prefer candidates that can speak both English and French. As a customer service agent, if you can communicate with customers using their preferred language, your services will be valued. In addition, you will be able to ensure that customers are satisfied and everything is understood while interacting with them.

ii. Inside Sales Representative

As many customers find in-person meetings exhausting, the role of an inside sales representative would come into play. They are responsible for meeting with potential customers remotely.

iii. Collections Specialists

There are several different aspects to this job role. They are in charge of keeping track of customer accounts and making sure that all balances are met. As well as tracking down any debts owed by their customers.

Furthermore, they must have a working knowledge of specific compliance regulations concerning debt collections. As a collections specialist, you will need experience operating a CRM (Customer Relationship Management) platform.

iv. E-Chat Specialists

In recent years, some customers now enjoy shopping online. It has become one of the only ways they choose to shop for virtually anything and everything. Meanwhile, you must focus immensely on the services and offers you give to your customers and ensure that they have the best experience ever.

3. Apply For The Job With Confidence

After finding the job that best suits you, then you will need to apply for the position. Furthermore, you must prepare your resume and cover letter and apply for a customer service position in Canada. Ensure your resume is well-detailed and should highlight your previous experience working in customer service.

You should also list any relevant coursework or training that you have completed. Remember to explain in your cover letter, why you are interested in the position. As well as your qualifications that make you the ideal candidate for the job. 

i. Tech Savvy

Most customer service roles are now fully remote or have minimal face-to-face interaction with customers. You’ll be using a variety of communication tools through CRM software.

ii. Bilingual French

The top two languages spoken in Canada are English and French. Being bilingual in these two languages will shoot you to the top of a candidate list for a customer service role.

iii. Previous Experience in Technical Support

One of your job roles as a customer support agent is to walk a customer through any technical issues they may be experiencing. If you’ve worked in this field before, you’re more likely to do well and keep the customer happy with the service.

4. Interview For The Position

The fourth step to working in Canada as a customer service representative is to attend an interview for the position. However, the interview process often varies based on the company. Even at that, you must be prepared for any questions that may be asked.

i. It’s a great idea to research the company before going for an interview. This will give you detailed insights about the company so that you can ask questions about its products/services during the interview.

ii. You must also analyze the job description that the company has provided in its entirety. As such, it will help you direct your conversation and questions during your interview. It’ll also allow you to present yourself in ways that align with what the company is looking for.

iii. One of the most important aspects of an interview is building your elevator pitch. This means that your introductory speech must be top-notch and should only last about 20-30 seconds. It’s a way of introducing yourself and answering the “tell me about yourself” question.

iv. Delve into some common interview questions asked during a customer service agent interview. Prepare and think through how you would answer some of the questions you find. We recommend that you practice with a family member or friend!

v. Companies are always looking for candidates with questions regarding the company or more specific questions about the role. Asking these questions will show genuine interest in the position.

vi. It’s always better to understand your resume, after all the details they are all about you. Employers enjoy seeing that you can quickly answer any questions about your experience displayed on your resume without having to think or lie about your answers. Therefore, you must be prepared for any questions they might have about your resume.