Job Details 

Employer Name:  Riverstone Pressure Systems LTD

Job Title: Sales Representative

Location: Leduc, AB T9E7E3, CAN

Salary: $18.00 to $22.00 per hour

Employment Type: Permanent Employment, Full-time

Job Description

As an Inside Sales Representative, you will be in charge of interacting directly with customers, through phone calls or email. As well as to provide product quotes and technical assistance/advice regarding all product lines carried by RPS. You must be naturally mechanical, but not necessarily a mechanic.

Meanwhile, you may be curious about how things work and want to understand WHY one would choose one option over another, so you can better advise your customers. Although it’s not a prerequisite, direct experience, or a working understanding of High-Pressure Water Blast and/or Oil & Gas / Industrial Cleaning will be a benefit. You will be responsible for familiarity with product availability, terminology, use, application, benefits, and pricing structures.

As an inside sales representative, you will be in charge of providing superior customer service, product selection, and quotation preparation. While also supporting other sales teams across the country. In addition, you must be open to cross-discipline training within an organization. 

How To Apply

Apply online on the company’s website or you can drop off your resume at the site at 6231 41st Leduc, AB.

Responsibilities

Customer Service:

• You must efficiently and accurately enter customer orders, quotes, and purchase orders to vendors.
• You will work closely with the purchasing department to expedite customer orders when necessary.
• Also, you will need to keep customers informed of their order/inquiry status and lead times to manage expectations.
• Furthermore, you must display a positive attitude at all times.
• As well as demonstrating awareness of company, branch, and territory targets and strategies
• You will need to identify and relay customer opportunities, issues, and concerns.
• Building customer relationships and corporate reputation
• Executing quotation follow-up; including maintaining and updating sales quotes and relative customer information

Product Selection And Quotation Preparation:

• You must ensure to identify customer needs (delivery times, product, and price.)
• Ensure you focus on details – valid price, product number, and description.
• As well as coordinating with suppliers when necessary.
• Providing technical information
• Developing advanced knowledge of our order entry and other related software

Requirements

Essential:

• Must have a high school diploma.
• Obtain a minimum of 1-3 years of related experience (industrial sales or customer service).
• Obtain advanced computer skills, proficient with Microsoft Office Suite (Excel, Word).
• Must exude enthusiasm, passion, confidence, and an optimistic attitude
• Must be driven and determined to win orders
• Must be a collaborative and supportive team player
• Excellent interpersonal and communication skills
• Fluent in English at a technical level
• Excellent attention to detail
• Be able to “think on your feet”, problem solve, and demonstrate creativity
• Excellent planning, organizational, and time management skills
• Must take ownership of own actions and demonstrate initiative

Desirable:

• Fluent in both English & French at a technical level
• Working knowledge of high-pressure industrial cleaning or oil & gas technical/mechanical processes
• Working knowledge of industry products, systems, and applications is an asset; specifically, water blast automation, industrial cleaning, high-pressure hoses & fittings, and diesel / electric/pneumatic pumping systems.
• Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systems
• Above average computer knowledge/experience (Word, Excel)
• Must be a good communicator and be able to work well in a team environment.
• Able to interpret written and verbal instructions.

What Is An Inside Sales Representative?

An inside sales representative is a sales personnel who is responsible for helping customers find what they’re looking for. Unlike outside sales representatives, inside sales representatives spend most of their day on the phone or writing emails. They may also work remotely or in an office setting. Their job duty is to assist customers deploy good sales strategies and closing deals.

Inside Sales Representative Skills 

Product Knowledge

Product knowledge is likely the most important skill you will need to take on the job of an inside sales representative. This implies that you must have intimate knowledge of the products you are selling. Customers will always ask you various questions, and because you can’t know precisely what they’ll ask, it’s important to gather as much information as you can about every aspect of the product. This ranges from its benefits to its weaknesses. 

Communication Skills 

It’s very important to have good verbal and written communication skills when working as an inside sales representative. This is mostly because you’ll be engaging with customers over the phone and pitching your product to them. Your ability to effectively communicate will highly impact whether or not you make a sale. In a written sense, you’ll likely have to draft memos or referrals. 

Active Listening Skills 

As an inside sales representative, it’s important to display active listening skills. This is especially important over the phone as the client you’re speaking with can’t make note of your body language or eye contact. Practicing active listening by understanding your client’s needs and demonstrating that you genuinely care for them will also help you build a rapport.

Time Management Skills 

Time management skills are highly important for inside sales representatives. The better you’re able to manage your time, the more time you’ll have to speak to other clients and therefore gain more customers and make more sales. Not only will your sales grow, but your productivity will, too.

Social Media Skills 

Though this might not be the case for all inside sales roles, it’s important to have a good grasp of social media in the event it is. As you’re prospecting, a working knowledge of various social media platforms can become of great use. With so many platforms in use today, it’s important to understand the best tricks and tactics for using them to your advantage.

Problem-Solving Skills 

Employing critical thinking and problem-solving skills is vital in your role as an inside sales representative. You need to know how to adapt to various situations or problems as they arise and not let them affect the quality of your work. Make sure you’re open to new solutions and implement them as the need arises.